Bethany's nomination:
Throughout the course of move-in, Tannen made every effort possible to provide residents, parents, and fellow staff members as much support as needed. Tannen, like every other RA in Hess, was required to be in the building during move-in performing the necessary tasks to get our residents checked in. Going above and beyond, Tannen spent multiple hours at the front desk assisting residents with their clearance forms and developing a systematic approach to the check-in process. When RAs brought all of their materials down to the front desk from their individual floors, Tannen was there to help me sort through the various papers and organize it in a fashion that was seamless for those checking-in. His customer service skills were outstanding, even when he was asked similar questions multiple times. He never once complained about the amount of time he was spending at the desk and instead, offered to stay longer.
With his major being supply chain management, Tannen seemed more than willing to step up to the plate and develop new ways to working that fit the needs of the team. He worked tirelessly throughout the first week to create a item check-out log through Google Docs that allows residents to easily check out movies, cleaning supplies, and cooking equipment. Instead of inputting resident information by hand, it was instantly populated into the google spreadsheet with the swipe of a VolCard. I was incredibly impressed with his work and had him share his new program with the Hess staff. He has continued to work on the system to improve it's functionality and to ensure his fellow staff members aren't having any issues.
I am thrilled with Tannen's performance thus far as a returning RA and know he will continue to do big things throughout the course of the year.
A huge congratulations to Tannen, again, for doing an outstanding job!
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